An email comes in
The AI identifies the person, links the message to their history and understands what they need.
Autorys Follow-Up: AI customer follow-up by email
Interest doesn't fade. It gets picked back up.
AI answers your business email and follows up on quotes, appointments, payments and customers by your rules. You decide whether it sends each reply or leaves it ready for your approval.
- Your current email
- Human control
- History in the CRM
Inbox
Mariana LópezRe: Quote 1048
North ClinicAppointment confirmation
Eduardo GarcíaService information
Atlas WoodworksPending payment
Re: Quote 1048
Thank you. Is the quote still valid, and could I schedule the installation for next week?
Reply drafted by AIUsed catalog + calendar
Hi Mariana. Yes, the quote is still valid. I have openings on Tuesday or Thursday morning. Which time works best for you?
Approve and send
Edit
Next action
Follow up in 48 hours
Only if no reply comes in first.
Repliesautomatically or with approval
Follows upby your rules and timing
Schedulesappointments and next contacts
Logsevery interaction in the CRM
From email to next step
Your inbox becomes a process.
It doesn't just answer messages. It reads the context, checks your business information and schedules what to do next.
It replies by your rules
It can send the reply on its own or leave it as a draft for someone on your team to review and approve.
It schedules the follow-up
If another message is needed, it sets the date and stops the sequence as soon as the person replies.
Four common follow-ups
Every contact, at the right moment.
Pick a case to see how Follow-Up keeps the context without turning your email into a mass campaign.
Quote 1048 · Mariana LópezFollow-up sent only if there is no reply
In progress
Monday · 10:24 AM
Quote sent
PDF with a quote number and prices from the business catalog.
Wednesday · 10:24 AM
Follow-up scheduled
The AI first checks that no reply has come in.
When they reply
Sequence stopped
The reply is logged and the next step is set.
Service appointment · North ClinicConfirmation and changes straight from the calendar
In progress
Today · 9:10 AM
Appointment detected
The calendar shows a visit scheduled for tomorrow.
Today · 9:15 AM
Confirmation drafted
It is sent from the business's own account.
If they ask to change
New availability
The AI checks the calendar before offering times.
Order 827 · Eduardo GarcíaReminder with the correct payment link
In progress
Friday · 4:40 PM
Order confirmed
The CRM records the amount, the item and the expected date.
Monday · 9:00 AM
Payment pending
The rule allows a friendly reminder.
When they pay
Follow-up closed
The record moves to the next stage and no more reminders are sent.
Past customer · Atlas WoodworksReactivation based on an existing relationship
In progress
60 days ago
Last job completed
The history keeps the project and preferences.
Today · 12:00 PM
Contact authorized
The business chose to reconnect with this customer.
Depending on the reply
Continue or stop
The person's preference is recorded in the CRM.
One connected operation
Everything you need to close the loop.
Email, scheduling, quotes, payments and history work together, so every follow-up is backed by real data and a clear next action.
IMAP + SMTP
Email with AI
Connect your business's current email or a mailbox purchased from Autorys. Choose automatic replies or drafts for approval.
Your rules
Follow-up with AI
Set the reasons, timing, limits and conditions. The AI only acts on the contacts you designate in the CRM.
Online scheduling
Appointments and next contacts
The AI checks availability, books appointments and schedules when to reach out to each person again.
CRM included
Quote, collect payment and keep the history
Create quotes with your prices, send payment links and save every interaction on each person's record.
Follow-Up + Connect
Follow-up continues where the conversation started.
If the business also has Autorys Connect, the AI can follow up on WhatsApp and Telegram with people who have already written in before.
- Email, WhatsApp and Telegram sharing the same context
- Scheduling, quotes, payments and CRM are activated just once
- Only with people who have already been in touch with the business
Shared history
Mariana López
@
Email · Quote sentMonday, 10:24 AM
CRM
Stage · In follow-upUpdated automatically
M
MarianaPrevious contact
Yes, I saw the quote.
Great. Would you like us to book Thursday morning?
Responsible follow-up. Not mass campaigns.
Follow-Up is built to continue the real relationships your business already has, not to send cold email or write to purchased lists.
01
CRM contacts onlyThe business decides who gets a follow-up and under what condition.
02
Daily sending capThere is a limit on messages per day, and each person gets at most one follow-up a day.
03
Always a way outAnyone can ask not to be contacted again, and that preference is recorded.
04
Context stops the sendIf the person replies or moves to a new stage, the sequence adjusts or stops.
Email is purchased separately if you need it
Work with the mailbox you already have.
Follow-Up connects to your business email; you don't have to change your domain or your provider.
Connect your current account
We use IMAP and SMTP to link your business mailbox with the AI and the CRM.
- You keep your current address
- History is organized in the CRM
- Automatic or with approval
Get them from Autorys
When you register your domain with Autorys, two mailboxes are included. If you already have a domain, you can purchase mailboxes separately.
- Addresses on your own domain
- Two mailboxes when you register the domain
- More mailboxes as your business needs them
Frequently asked questions
The essentials before you connect it.
Karla can go over your email, your rules and your business's follow-up cases with you.
What is Autorys Follow-Up?
Autorys Follow-Up is an AI customer follow-up service that works by email. The AI reads the emails your business receives and answers them, and it sends follow-up emails for unanswered quotes, upcoming appointments, pending payments and customers who haven't come back, always by the rules you set. It includes online scheduling, quotes, online payments and a CRM that keeps each person's history.
Can the AI send emails without approval?
Yes, but you choose the level of autonomy. It can send certain replies automatically and leave others as drafts for a person to review.
Does it work with the email my business already uses?
Yes, as long as it can be connected through IMAP and SMTP. You can also get professional email from Autorys.
Can I connect Gmail or Outlook?
Yes. They connect through IMAP and SMTP, just like any other email. Gmail and Outlook ask you to create an app password to connect outside programs; the mailbox is connected with that password.
How much does Autorys Follow-Up cost?
From $49 USD per month or $490 USD per year (annual billing includes 2 months), for up to 500 customers per month. There is no setup fee. Email is not included: if your business doesn't have it, it is purchased separately.
What if I serve more than 500 customers per month?
There are larger sizes: up to 2,000 customers per month for $99 USD per month, and up to 5,000 customers per month for $199 USD per month. If you serve more than 5,000 customers per month, we'll put together a custom plan.
Can it create quotes and collect payments?
Yes. It works with the catalog and prices your business has set up, prepares the quote and can send a payment link by email. Online payments have no monthly fee; a fee is charged on each payment.
Can I use this to send campaigns to a list?
No. Follow-Up is not a mass campaign platform. It only writes to existing contacts in the CRM, by the business's rules, with a daily limit and the option to stop receiving messages.
What time and how often does the AI write?
Follow-ups go out between 9:00 AM and 8:00 PM, in your business's time zone, and the same person gets at most one follow-up per day. In each rule you decide how long to wait and how many times to try again; if the person replies, the sequence stops.
What changes if I also have Autorys Connect?
Follow-up can continue on WhatsApp and Telegram with people who have already written in before. Scheduling, quotes, payments and CRM are shared and activated just once.
Do I need to get my email from Autorys?
No. You can use the email you already have. If you need mailboxes, two are included when you register your domain with Autorys; if you already have a domain, mailboxes are purchased separately starting at $4.99 USD per month each.
What if it doesn't work for me?
You have a 7-day money-back guarantee: if the service didn't work for you, let us know within the first 7 days and we'll refund your money.
Don't leave the next email waiting.
Tell Karla how you handle follow-ups today. We'll help you define what the AI answers, what needs approval and when it should pick each conversation back up.
From $49 USD per month · 7-day money-back guarantee