WhatsApp, Telegram and web chat

How to connect your WhatsApp or Telegram with a QR code

Short answer

You use your own number. From your panel you open the WhatsApp (or Telegram) section, a QR code appears, and you scan it with your phone from the app’s linked devices option. From then on, your conversations arrive in your CRM, and if you have the AI service for that channel, the AI starts replying with your business information.

Updated October 25, 2026

Step by step

  1. Step 1: Have an active service

    Any paid Autorys service lets you connect WhatsApp and Telegram and reply yourself. For the AI to reply on its own, you need Connect or the AI service for that channel.

  2. Step 2: Open the channel in your panel

    Log in and open the WhatsApp or Telegram section. A QR code appears on the screen.

  3. Step 3: Open the app on your phone

    In WhatsApp, open the menu or Settings and choose Linked devices, then Link a device. In Telegram, open Settings, then Devices, and choose the option to scan a QR code.

  4. Step 4: Scan the QR code

    Point your phone at the QR code on the screen. In a few seconds the panel shows that the channel is connected.

  5. Step 5: Check your conversations

    New messages start showing in your CRM, where you can read them and reply.

Good to know

  • You keep using WhatsApp on your phone as always.
  • Each account connects one WhatsApp number.
  • The AI replies in the language of each person who writes to you.

Related questions

Do I need a new number?

No. You connect the WhatsApp or Telegram number you already use with your customers.

The QR code expired before I scanned it. What do I do?

Open the section again to show a new QR code and scan it right away.

Can I use only WhatsApp?

Yes. You can get WhatsApp, Telegram or web chat separately, or all three together with Connect.

Questions about your data or your account?

Write to support@autorys.com or open the chat at the bottom of the page. A real answer, in English or Spanish.