Why quotes and customers go quiet
- The customer got busy and the quote got buried in their inbox.
- They are comparing options and waiting for someone to answer their doubts.
- They needed a reminder, and nobody sent one.
- The job was done and nobody invited them back.
A follow-up schedule you can copy
Adjust the days to your business. What matters is that every quote gets its follow-up and that you stop at the end.
2 or 3 days after the quote
Ask if they received it and if they have any questions.
About a week later
Add something useful: availability, a detail of the job, an answer to a common doubt.
A last message
Say you will close the quote unless they want to go ahead. A clear ending makes it easy to answer.
After the job
Thank them, and a few weeks or months later remind them of maintenance or the next visit.
What to write
- Short: two or three lines, with the customer’s name and the job.
- One question that is easy to answer.
- No pressure and no fake deadlines.
- A simple way to say yes: a link to book or to pay.
Let AI do the follow-up by email
Autorys Follow-Up is an AI follow-up service that works by email. It reads and answers the emails your business receives, and sends follow-ups for unanswered quotes, upcoming appointments, pending payments and customers who haven’t come back, always by the rules you set.
You choose what it sends on its own and what it leaves as a draft for a person to review. Follow-ups go out between 9 AM and 8 PM in your business’s time zone, the same person gets at most one a day, and the sequence stops when the customer replies. It is not a mass campaign tool: it only writes to contacts already in your CRM.
Follow-up on WhatsApp and Telegram too
If you also use Autorys Connect, follow-up can continue on WhatsApp and Telegram with people who have already written to you. Scheduling, quotes, payments and the CRM are shared between both.